FAQ
Questions, answered.
Getting started
What exactly do I get with a subscription?
A senior design team on call for one monthly fee. Unlimited requests and revisions: you have one to four open at a time depending on your plan, and send the next as soon as one is delivered.
How do I get started?
Pick a plan on the subscribe page and leave your details. We confirm your plan and send a secure payment link; once it’s paid, your dashboard opens and you can send your first request.
Is there a contract?
No. Monthly plans renew each month and you can cancel anytime. Quarterly and annual plans cost less per month in exchange for paying upfront.
Who is behind DesignMixy?
WeLoveIt Studio, a creative agency with over 17 years in the industry. Our designers are the top 10% of the talent we’ve worked with, and every request is overseen by the studio’s creative leads.
Requests and turnaround
What can I ask for?
Social posts and ads, logos and brand identity, packaging, print, presentations, websites and UI screens. If something sits outside the plan, we’ll tell you before we start.
What counts as one request?
One piece of design with a single goal: a set of social posts, a flyer, a logo, a deck. Bigger jobs like a website are split into steps, and we tell you upfront how we will break them down.
Is the AI brief writer on every plan?
It comes with Growth Mix and Scale Mix. Describe what you need in a sentence or two and it fills in the brief, using your brand kit, for you to check before you send it. On Basic Mix you write the brief yourself, and we ask if anything is unclear.
How many requests can I have at once?
One open request at a time on Basic Mix, two on Growth Mix and four on Scale Mix. Requests are unlimited over the month: as soon as one is delivered, send the next.
How fast will I get my designs?
Quick jobs like social posts and ad resizes come back within 24 hours. Bigger pieces such as a logo or a deck take 2–3 working days, and a full website is split into steps so you see progress every few days.
How do revisions work?
Comment right on the design: what to change, what to keep. We revise and send it back, usually within a working day. Revisions are unlimited on every plan.
Brands, files and ownership
Do I own the designs?
Yes. Approved work is yours, with editable source files when the format allows. Fonts and stock images keep their own licences, and we tell you when one applies.
Can I manage more than one brand?
Yes. Each brand gets its own kit with colours, fonts, logos and tone of voice. Pick the brand when you send a request and the right kit goes with it, which suits agencies and groups with several brands.
Can my team use it too?
Yes. Basic Mix is for one person; Growth Mix includes one teammate and Scale Mix two. Invite them from the Team page in your dashboard. Each extra person is LKR 5,000 a month.
Where do I find my files?
In your file library: every delivered design, everything you’ve uploaded, and your brand files, searchable and filterable by brand. Editable source files are included when the format allows.
Billing and plans
How does billing work?
Monthly plans are charged each month from the day you join. Quarterly and annual plans are paid upfront for the period, which brings the price per month down.
How do I pay?
By card through a secure checkout; we never see or store your card number. Your plan renews automatically, and you can change your card or download invoices from your dashboard.
Can I switch plans later?
Yes. Move up or down whenever your workload changes; the new plan starts from your next billing date.
Can I cancel?
Yes. Monthly plans can be cancelled anytime. Quarterly and annual plans run to the end of the period you paid for. Either way, every file we delivered stays yours.
Can I pause my plan?
No. Plans don’t pause, but monthly plans can be cancelled anytime and started again later. Every file we delivered stays yours.
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Design, on tap.
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